Whether it requires a quick phone call or screen sharing, we have you covered. We will answer all questions you have for this price, as long as we do not have to physically come to you. This would be best for, but is not limited to: driver troubleshooting, software error messages, or router problems. Please note, malware removal is not available via remote support due to the complexity of removal of malware. Malware removal is defined as a service call requiring the use of a rescue cd / usb drive.